terms & conditions
Executive Travel Service - Chauffeur / VIP Driven Car / Other associated services
and the carriage of luggage:
Any personal belongings left in our vehicles are done so at the client's own risk. Executive Travel Service will endeavour to look after such items but does not accept any responsibility for any loss, or damage to, or theft of those belongings. For the carriage of luggae belonging to passengers, a check must be made prior to any travel to ensure that suitcases or other baggage will fit in the vehicle provided. We cannot be held responsible for any abandon journeys that are still chargeable in these circumstances.
Executive Travel Service will do our very best to ensure you arrive at your destination using our local knowledge, latest technical equipment or other media device. In the event of any delays, accidents or breakdown, Executive Travel Service does not accept responsibility for any financial loss to clients, or other implications as a result of such incidents.
In normal circumstances Executive Travel Service will advise clients of the hire fee prior to any journey carried out. If this is not possible, clients will be advised of the hire fee at the earliest opportunity. Executive Travel Service is a fully licensed chauffeur and VIP service in accordance with Cardiff County Council regulations.
In the event of a cancellation, charges may be levied. Where less than 48 hours notice is given, 50% of the hire fee is payable. If a cancellation is made on the day of travel, 100% of hire fee is payable. For key events additional terms may be implemented. These will be advised at the time of booking.
We accept cash, debit / *credit cards and account payments (Subject to an existing authorised account). We are unable to accept cheques unless pre-arranged or for account payments. In some circumstances we may require payment prior to your journey. *Executive Travel Service accepts in-car payments via debit or credit cards subject to a connection or alternatively transactions by telephone where possible.
A 50% surcharge is levied on bank holidays, 100% on Christmas Day, New Years Eve and New Years Day. Between the hours of 00:00 to 06:00 incurs an additional 10.00 (Ten pound) per hour surcharge. Parking charges, unexpected fixed penalties, road tolls and any London or other city or town Congestion Charge are added at the current cost.
Only Hire Service:
For the carriage of any documents, pick up of vehicles or other service where only a driver is required, any relevant insurance cover is the responsibility of the Client. Executive Travel Service accepts no responsibility for any loss, damage or theft however caused by one of our chauffeurs whilst driving or in charge of a vehicle being used for this purpose or a vehicle otherwise provided by the client.
Please note: T&C's are subject to change and our services are subject to availability. Please come back to this page for any updated T&C's
* In car debit / credit card payments may incur additional charges.